Now, WhatsApp your complaints to district administration
01:03PM Tue 7 Jul, 2015
Karwar: People of Uttara Kannada district, who were forced to run from pillar to post to lodge their grievances related to any government department, can now heave a sigh of relief. The district administration has launched a new project under which people can bring their grievances to the attention of the higher authorities through social messaging app Whatsapp.
Deputy Commissioner Ujwalkumar Ghosh initiated the project at a programme held as part of Digital India Week in Karwar on Monday.
Speaking after the launch of the programme, Mr Ghosh said that people can send their complaints and details of problems to the district administration on Whatsapp (Mobile No: 9483511015). Pictures and video clips related to the complaint can also be attached.
These messages will then be forwarded to the departments concerned so that they can solve the problem. These messages sent through Whatsapp will have legal value and the system has been introduced to address public problems in quicker and better manner.
Less paper office
Mr Ghosh also informed that the deputy commissioner's office in Karwar has been made 'less paper office' and this will help in keeping an eye on online maintenance of files. Slowly and steadily, the office will be turned into 'no paper office'. The process of turning into 'no paper office' will go on phase wise till October. These steps will help in increasing transparency and reducing corruption.
Responding to problems
Delivering the key note address, Additional Deputy Commissioner H Prasanna lauded the project of receiving complaints through Whatsapp as it will help people lodge complaints at any time of the day. After forwarding the grievances sent by people to the department concerned, details about the steps taken by the department to solve the problem will be sent back to the complainant on the same mobile number through Whatsapp.
Transparency
Speaking after inaugurating the programme, Zilla Panchayat Chief Executive Officer Ramprasath Manohar that the main aim of reducing use of paper and increasing use of computers in government offices is to bring in transparency in administration. The grievances received through Whatsapp will help officials to look into the matter immediately so that quicker solution can be provided.
NIC Officer Shrikanth Joshi gave information about digital locker. Kannada &Culture department Assistant Director Basavaraj Hugar compered the programme.
Source: Karwar.Biz
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